Referenceses |
Alipour, F., Jamshidizadeh, S., Bastani, P., & Mehralian, G. (2022). The balanced scorecard as a strategic management tool in hospital pharmacies: An experimental study. Journal of Health Organization and Management, 36(6), 767–780.
Amer, F., Hammoud, S., Khatatbeh, H., Lohner, S., Boncz, I., & Endrei, D. (2022a). A systematic review: The dimensions to evaluate health care performance and an implication during the pandemic. BMC Health Services Research, 22(1), 621. https://doi.org/10.1186/s12913-022-07863-0
Amer, F., Hammoud, S., Khatatbeh, H., Lohner, S., Boncz, I., & Endrei, D. (2022b). The deployment of balanced scorecard in health care organizations: Is it beneficial? A systematic review. BMC Health Services Research, 22(1), 65. https://doi.org/10.1186/s12913-021-07452-7
Assiri, A., Zairi, M., & Eid, R. (2006). How to profit from the balanced scorecard: An implementation roadmap. Industrial Management & Data Systems, 106(7), 937–952. https://doi.org/10.1108/02635570610688869
Bassani, G., Leardini, C., Campedelli, B., & Moggi, S. (2022). The dynamic use of a balanced scorecard in an Italian public hospital. The International Journal of Health Planning and Management, 37(3), 1781–1798. https://doi.org/10.1002/hpm.3440
Benková, E., Gallo, P., Balogová, B., & Nemec, J. (2020). Factors Affecting the Use of Balanced Scorecard in Measuring Company Performance. Sustainability, 12(3), Article 3. https://doi.org/10.3390/su12031178
Betto, F., Sardi, A., Garengo, P., & Sorano, E. (2022). The Evolution of Balanced Scorecard in Healthcare: A Systematic Review of Its Design, Implementation, Use, and Review. International Journal of Environmental Research and Public Health, 19(16), Article 16. https://doi.org/10.3390/ijerph191610291
Bisbe, J., & Barrubés, J. (2012). The Balanced Scorecard as a Management Tool for Assessing and Monitoring Strategy Implementation in Health Care Organizations. Revista Española de Cardiología (English Edition), 65(10), 919–927. https://doi.org/10.1016/j.rec.2012.05.011
Bobe, B. J., Mihret, D. G., & Obo, D. D. (2017). Public-sector reforms and balanced scorecard adoption: An Ethiopian case study. Accounting, Auditing & Accountability Journal, 30(6), 1230–1256. https://doi.org/10.1108/AAAJ-03-2016-2484
Brimelow, R. E., Amalathas, A., Beattie, E., Byrne, G., & Dissanayaka, N. N. (2023). The Use of Balanced Scorecards in Mental Health Services: An Integrative Review and Thematic Analysis. The Journal of Behavioral Health Services & Research, 50(1), 128–146. https://doi.org/10.1007/s11414-022-09806-3
Cancino, C. A., Merigó, J. M., & Palacios Marqués, D. (2021). A bibliometric analysis of innovation research. http://repositorio.altecasociacion.org:8080/handle/20.500.13048/1312
Catuogno, S., Arena, C., Saggese, S., & Sarto, F. (2017). Balanced performance measurement in research hospitals: The participative case study of a haematology department. BMC Health Services Research, 17(1), 522. https://doi.org/10.1186/s12913-017-2479-6
Chang, W.-C., Tung, Y.-C., Huang, C.-H., & Yang, M.-C. (2008). Performance improvement after implementing the Balanced Scorecard: A large hospital’s experience in Taiwan. Total Quality Management & Business Excellence, 19(11), 1143–1154. https://doi.org/10.1080/14783360802323560
Chi, D.-J., & Hung, H.-F. (2011). Is the balanced scorecard really helpful for improving performance? Evidence from software companies in China and Taiwan. African Journal of Business Management, 5(1), 224.
Chow, C. W., Ganulin, D., Teknika, O., Haddad, K., & Williamson, J. (1998). The balanced scorecard: A potent tool for energizing and focusing healthcare organization management. Journal of Healthcare Management / American College of Healthcare Executives, 43(3), 263–280.
Cugini, A., Michelon, G., & Pilonato, S. (2011). Performance measurement in academic departments: The strategy map approach. Public Money & Management, 31(4), 271–278. https://doi.org/10.1080/09540962.2011.586240
De La Mano, M., & Creaser, C. (2016). The impact of the Balanced Scorecard in libraries: From performance measurement to strategic management. Journal of Librarianship and Information Science, 48(2), 191–208. https://doi.org/10.1177/0961000614558078
Dimitropoulos, P. E. (2017). Performance Management in Healthcare Organizations: Concept and Practicum. In P. Vlamos (Ed.), GeNeDis 2016 (Vol. 989, pp. 11–19). Springer International Publishing. https://doi.org/10.1007/978-3-319-57348-9_2
Dudic, Z., Dudic, B., Gregus, M., Novackova, D., & Djakovic, I. (2020). The Innovativeness and Usage of the Balanced Scorecard Model in SMEs. Sustainability, 12(8), Article 8. https://doi.org/10.3390/su12083221
Emanuele de Matos Nasser y Stella Regina Reis da Costa, -. (2013). APLICACIÓN DE INDICADORES A TRAVÉS DEL BALANCED SCORECARD EN UNA. NUTRICION HOSPITALARIA, 3, 884–895. https://doi.org/10.3305/nh.2013.28.3.6171
Esther Akinbowale, O., Eckart Klingelhöfer, H., & Fekadu Zerihun, M. (2022). The use of the Balanced Scorecard as a strategic management tool to mitigate cyberfraud in the South African banking industry. Heliyon, 8(12), e12054. https://doi.org/10.1016/j.heliyon.2022.e12054
Farneti, F. (2009). Balanced scorecard implementation in an Italian local government organization. Public Money & Management, 29(5), 313–320. https://doi.org/10.1080/09540960903205964
Fernandes, K. J., Raja, V., & Whalley, A. (2006). Lessons from implementing the balanced scorecard in a small and medium size manufacturing organization. Technovation, 26(5–6), 623–634. https://doi.org/10.1016/j.technovation.2005.03.006
Gao, T., & Gurd, B. (2020). Impact of a management innovation on professional subcultures – the case of a balanced scorecard implementation in a Chinese hospital. Chinese Management Studies, ahead-of-print. https://doi.org/10.1108/CMS-11-2019-0408
Garengo, P., & Biazzo, S. (2012). Unveiling strategy in SMEs through balanced scorecard implementation: A circular methodology. Total Quality Management & Business Excellence, 23(1), 79–102. https://doi.org/10.1080/14783363.2011.637800
Gonzalez-Sanchez, M. B., Broccardo, L., & Martins Pires, A. M. (2018). The use and design of the BSC in the health care sector: A systematic literature review for Italy, Spain, and Portugal. The International Journal of Health Planning and Management, 33(1), 6–30. https://doi.org/10.1002/hpm.2415
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard. Omega, 40(1), 104–119. https://doi.org/10.1016/j.omega.2011.04.001
Hasan, H., & Tibbits, H. (Rita). (2000). Strategic management of electronic commerce: An adaptation of the balanced scorecard. Internet Research, 10(5), 439–450. https://doi.org/10.1108/10662240010349453
Huang, C. D., & Hu, Q. (2007). Achieving IT-Business Strategic Alignment via Enterprise-Wide Implementation of Balanced Scorecards. Information Systems Management, 24(2), 173–184. https://doi.org/10.1080/10580530701239314
Hwa, M., Sharpe, B. A., & Wachter, R. M. (2013). Development and implementation of a balanced scorecard in an academic hospitalist group. Journal of Hospital Medicine, 8(3), 148–153. https://doi.org/10.1002/jhm.2006
Inamdar, N., & Kaplan, R. S. (2002). Applying the balanced scorecard in healthcare provider organizations. Journal of Healthcare Management, 47(3), 179–195.
Janeš, A. (2014). Empirical verification of the balanced scorecard. Industrial Management & Data Systems, 114(2), 203–219. https://doi.org/10.1108/IMDS-04-2013-0195
Kanji, G. K., & E Sá, P. M. (2002). Kanji’s Business Scorecard. Total Quality Management, 13(1), 13–27. https://doi.org/10.1080/09544120120098537
Kaplan, R. S., & Norton, D. P. (1992). The Balanced Scorecard—Measures That Drive Performance. Harvard Business Review, 71–79.
Kaplan, R. S., & Norton, D. P. (1993). Putting the Balanced Scorecard to Work. Harvard Business School Publishing, pp.132-148. https://doi.org/10.1016/B978-0-7506-7009-8.50023-9
Kaplan, R. S., & Norton, D. P. (1996). Using the Balanced Scorecard as a Strategic Management System. Harvard Business School Publishing.
Li, C.-H., Yang, W.-G., & Shih, I.-T. (2021). Exploration on the gap of single- and double-loop learning of balanced scorecard and organizational performance in a health organization. Heliyon, 7(12), e08553. https://doi.org/10.1016/j.heliyon.2021.e08553
Lucianetti, L., Battista, V., & Koufteros, X. (2019). Comprehensive performance measurement systems design and organizational effectiveness. International Journal of Operations & Production Management, 39(2), 326–356. https://doi.org/10.1108/IJOPM-07-2017-0412
Lueg, R., & Vu, L. (2015). Success factors in Balanced Scorecard implementations – A literature review. Management Revue, 26(4), 306–327.
Maiga, A. S., & Jacobs, F. A. (2003). Balanced Scorecard, Activity-Based Costing And Company Performance: An Empirical Analysis. Journal of Managerial Issues, 15(3), 283–301.
Martinsons, M., Davison, R., & Tse, D. (1999). The balanced scorecard: A foundation for the strategic management of information systems. Decision Support Systems, 25(1), 71–88. https://doi.org/10.1016/S0167-9236(98)00086-4
Mendes, P., Santos, A. C., Perna, F., & Ribau Teixeira, M. (2012). The balanced scorecard as an integrated model applied to the Portuguese public service: A case study in the waste sector. Journal of Cleaner Production, 24, 20–29. https://doi.org/10.1016/j.jclepro.2011.11.007
Michalska, J. (2005). The usage of The Balanced Scorecard for the estimation of the enterprise’s effectiveness. Journal of Materials Processing Technology, 162, 751–758.
Michalski, D. (2024). Operationalization of ESG-Integrated Strategy Through the Balanced Scorecard in FMCG Companies. Sustainability 2024, 16, 9174. https://www.researchgate.net/profile/Dariusz-Michalski-4/publication/385165530_Operationalization_of_ESG-Integrated_Strategy_Through_the_Balanced_Scorecard_in_FMCG_Companies/links/6718c5ecd796f96b8ecca90f/Operationalization-of-ESG-Integrated-Strategy-Through-the-Balanced-Scorecard-in-FMCG-Companies.pdf
Moghaddam, T. (2012). The role of balanced scorecard implementation on financial performance transparency. Life Science Journal, 9(4), 3963–3970.
Nippak, P. M., Veracion, J. I., Muia, M., Ikeda-Douglas, C. J., & Isaac, W. W. (2016). Designing and evaluating a balanced scorecard for a health information management department in a Canadian urban non-teaching hospital. Health Informatics Journal, 22(2), 120–139. https://doi.org/10.1177/1460458214537005
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. International Journal of Surgery, 88, 105906. https://doi.org/10.1016/j.ijsu.2021.105906
Papalexandris, A., Ioannou, G., & Prastacos, G. P. (2004). Implementing the Balanced Scorecard in Greece: A Software Firm’s Experience. Long Range Planning, 37(4), 351–366. https://doi.org/10.1016/j.lrp.2004.05.002
Perramon, J., Rocafort, A., Bagur-Femenias, L., & Llach, J. (2016). Learning to create value through the ‘balanced scorecard’ model: An empirical study. Total Quality Management & Business Excellence, 27(9–10), 1121–1139. https://doi.org/10.1080/14783363.2015.1060853
Prenestini, A., Calciolari, S., & Rota, A. (2024). Keep-or-drop multidimensional control systems in professional organisations: Evidence on the use of the balanced scorecard in healthcare. Journal of Health Organization and Management, 38(9), 157–174. https://doi.org/10.1108/JHOM-09-2023-0287
PRISMA. (n.d.). Retrieved February 13, 2024, from http://www.prisma-statement.org/PRISMAStatement/FlowDiagram
Quesado, P. R., Guzmán, B. A., & Rodrigues, L. L. (2014). Fatores Determinantes da Implementação do Balanced Scorecard em Portugal: Evidência empírica em organizações públicas e privadas. Review of Business Management, 199–222. https://doi.org/10.7819/rbgn.v16i51.1335
Rabbani, F., Lalji, S. N., Abbas, F., Jafri, S. W., Razzak, J. A., Nabi, N., Jahan, F., Ajmal, A., Petzold, M., Brommels, M., & Tomson, G. (2011). Understanding the context of balanced scorecard implementation: A hospital-based case study in Pakistan. Implementation Science, 6(1), 31. https://doi.org/10.1186/1748-5908-6-31
Reisinger, H., Cravens, K. S., & Tell, N. (2003). Prioritizing Performance Measures Within the Balanced Scorecard Framework. MIR: Management International Review, 43(4), 429–437.
Sharma, B., & Gadenne, D. (2011). Balanced Scorecard Implementation in a Local Government Authority: Issues and Challenges. Australian Journal of Public Administration, 70(2), 167–184. https://doi.org/10.1111/j.1467-8500.2011.00718.x
Siddiqui, M. (2001). Book Reviews: Robert S. Kaplan and David P. Norton, Beyond Balanced Scorecard: The Strategic- Focused Organization. Boston: Harvard Business School Press, 2001, 400 p., Rs 1434. Global Business Review, 2(2), 309–313. https://doi.org/10.1177/097215090100200211
Suárez-Gargallo, C., & Zaragoza-Sáez, P. (2021). How the Balanced Scorecard Is Implemented in the Spanish Footwear Industry. Sustainability, 13(10), 5641. https://doi.org/10.3390/su13105641
Talwar, S., Kaur, P., Fosso Wamba, S., & Dhir, A. (2021). Big Data in operations and supply chain management: A systematic literature review and future research agenda. International Journal of Production Research, 59(11), 3509–3534. https://doi.org/10.1080/00207543.2020.1868599
Tawse, A., & Tabesh, P. (2023). Thirty years with the balanced scorecard: What we have learned. Business Horizons, 66(1), 123–132. https://doi.org/10.1016/j.bushor.2022.03.005
Tayler, W. B. (2010). The Balanced Scorecard as a Strategy-Evaluation Tool: The Effects of Implementation Involvement and a Causal-Chain Focus. The Accounting Review, 85(3), 1095–1117. https://doi.org/10.2308/accr.2010.85.3.1095
Teichgräber, U., Sibbel, R., Heinrich, A., & Güttler, F. (2021). Development of a balanced scorecard as a strategic performance measurement system for clinical radiology as a cost center. Insights into Imaging, 12(1), 69. https://doi.org/10.1186/s13244-021-01009-2
Trotta, A., Cardamone, E., Cavallaro, G., & Mauro, M. (2013). Applying the Balanced Scorecard approach in teaching hospitals: A literature review and conceptual framework. The International Journal of Health Planning and Management, 28(2), 181–201. https://doi.org/10.1002/hpm.2132
Van Eck, N., & Waltman, L. (2010). Software survey: VOSviewer, a computer program for bibliometric mapping. Scientometrics, 84(2), 523–538.
Weinstein, L., & Bukovinsky, D. (2009). Use of the Balanced Scorecard and Performance Metrics to Achieve Operational and Strategic Alignment in Arts and Culture Not-for-Profits. International Journal of Arts Management, 11(2), 42–55.
Wu, X., Li, S., Xu, N., Wu, D., & Zhang, X. (2019). Establishing a balanced scorecard measurement system for integrated care organizations in China. The International Journal of Health Planning and Management, 34(2), 672–692. https://doi.org/10.1002/hpm.2726
|