This paper is a survey of public and private bank employee’s responses
toward computerisation of banking services. The objective of this
analysis is to measure the employees’ awareness, perception, and the
level of satisfaction with regard to IT Services offered by the Indian
public and private sector banks in the Jaipur city. The study has divided
into four major segments i.e. Information Technologies Strategic
advantages, Technological know-how and organizational capacity,
Decision making process and, Motivations toward Information
Technology.

Click here to download

Anitha, B., & Rao, S. P. (1998). Quality of Work life in Commercial Banks. New Delhi: Discovery Publishing.
Bharihote, D. (2003). Fundamental of IT. New Delhi: Excel Books.
Brynjolfsson, E. (1993). The Productivity Paradox of Information Technology. Communication of ACM,
36(12), 67-77.
Brynjolfsson, E., & Hitt, L. (1996).Paradox lost? Firm-level Evidence on the Returns to Information
Systems Spending. Management Science, 42 (4), 541-558.
The Influence of Computerization in Public & Private Sector Banks : A Comparative Study
52 Srusti Management Review, Vol-III,Issue-II, July-2010
Chaudhary, C. M. (1998). Theory and Practice of Banking. New Delhi: Bubline Publication.
Choudhari, S., & Tripathy, A. (2003/2004). Measuring Bank Performance: An Application of DEA. Prajnan,
34 (4), 287-304.
Dash, L. N. (2000). World Bank and Economic Development of India. New Delhi: A.P.H. Publication.
Dayle, S. M. (2003). The E-business Book. New Delhi: Viva Books Private Limited.
Dos Santos, B.L., Peffers, K.G., & Mauer, D.C. (1993).The Impact of Information Technology Investment
Announcements on the Market Value of the Firm. Information Systems Research, 4, 1-23.
Fernandes, A. (2001). Information Technology & Management .New Delhi: Mittal Publishers.
Greenstein, M., & Feinman, T. M. (2000). Electronic Commerce: Security, Risk Management & Control
.New Delhi: Tata McGraw Hill.
Gurusamy, S. (2001). Banking in the New Millennium: Issues, Challenges and Strategies. New Delhi:
Kanishka Publishers.
Kamakura, W.A., Lenartowicz, T., & Ratchford, B. T. (1996). Productivity Assessment of Multiple Retail
Outlets. Journal of Retailing, 72(4), 333-356.
Lunardi, G.L., Becker, J.L., & Macada, A.C.G. (2003). The Impact of IT Investments on Banking Industry
Performance and Evaluation: Evidences from Cross Country Analysis for Brazil, United States,
Argentina, Uruguay & Chile.
Lichtenberg, F. (1995). The Output Contributions of Computer Equipment and Personnel: A Firm-Level Analysis.
Economics of Innovation and New Technology, 3, 201-217.
Loveman, G.W. (1994). An Assessment of the Productivity Impact of Information Technologies. In T.J.
Allen, T.J., & Morton, S. (Eds.), Information Technology and the Corporation of the 1990s: Research
Studies, Cambridge MA: MIT Press.
Mathur, B.L. (1989). Indian Banking: Performance & Challenges. Jaipur: National Publishing.
Morrison, C.J., & Berndt, E.R. (1990).Assessing the Productivity of Information Technology Equipment in
the U.S Manufacturing Industries. National Bureau of Economic Research, Working Paper.
Oral, M., & Yolalan, R. (1990). An Empirical Study on Measuring Operating Efficiency and Profitability of Bank
Branches. European Journal of Operational Research, 46, 1282-1294.
Parsons, D., Gotlieb, C.C., & Denny, M. (1993). Productivity and Computers in Canadian Banking. In Griliches, Z.,
& Mairesse, J. (Eds.), Productivity Issues in Services at the Micro Level, Boston: Kluwer.
Prasad, B., & Harker, P.T. (1997). Examining the Contribution of Information Technology Towards Productivity and
Profitability in U.S Retail Banking. University of Pennsylvania: Wharton School.
RBI Bulletin. (2002). Expenditure Pattern and IT Initiatives of Banks. December, 849-867.
Robert, C. E., & Toby, J. V. (2001). E-Business: A Beginner’s Guide, New Delhi: Tata McGraw Hill.
Soteriou, A., & Zenios, S.A. (1999). Operations, Quality and Profitability in the Provision of Banking
Services. Management Science, 45(9), 1221-1238.
Vassiloglou, M., & Giokas, D. (1990). A Study of Relative Efficiency of Bank Branches: An Application of Data
Envelopment Analysis. Journal of the Operational Research Society, 41(7), 1591-1597.
Zenios, C.V., Zenios, S.A., Agatholeous, K., & Soterious, A.C. (1999).Benchmarking of Efficiency of
Bank Branches. Interfaces, 29(3), 37-51.