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Year 2025
Volume/Issue/Review Month Volume-XVIII | Issue-I | Jan.-Jun.
Title Exploring the Implementation of the Balanced Scorecard: A Systematic and Bibliometric Synthesis
Authors Prof. Pragnesh B. Shah, Ms. Dharti Patel
Broad area HRM
Abstract Abstract: This research investigates the application of the Balanced Scorecard (BSC) framework by companies via a systematic literature review (SLR). A comprehensive search utilising the keywords “Balanced Scorecard” and “Implementation” was conducted in the Web of Science (WOS) and JSTOR databases. The inquiry yielded 480 items from WOS and 952 articles from JSTOR. A total of 59 papers were selected for a systematic review following the screening of titles, abstracts, and full texts. The selected papers primarily consisted of research articles and reviews, published between 1992 to 2024. Thematic analysis yielded insights into empirical case studies, pragmatic strategies, and guidelines for BSC implementation. A bibliometric analysis was performed to visualize keyword co-occurrences, bibliographic coupling, and co-citation patterns, revealing the intellectual structure and subject groupings in the BSC implementation literature. The limitations included reliance on self-reported measures and limited sample sizes. Despite its limitations, the synthesis of findings provides organisations seeking to enhance or implement BSC efforts with valuable insights. In conclusion, robust leadership endorsement, adaptability, and dedication are essential for the successful implementation of BSC. Organisations can attain their long-term goals and promote sustainable growth by utilising the Balanced Scorecard as a strategic instrument. The essay underscores the necessity for further examination of BSC implementation methodologies and outcomes, with implications for theory, practice, and future inquiry.
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